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FAQ

Find the answers to the most common questions here!

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1.

What are your payment methods?

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We accept all of them! Wether you want to pay with cash, credit or debit card...

2.

Can I smoke in the hotel?

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Smoking is not allowed

3.

Are you guys pet friendly?

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Pets are not allowed in the hotel

4.

Does the entire hotel have wifi?

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Yes! You can stay connected with the best speed 

5.

What are your check in and check out hours?

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Check in: 3:00 pm

Check out: 11:00 am

6.

What does the kitchenette include?

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Includes, dishes, pots, pans, cutlery, blender, coffee maker, toaster, oven, electric stove.

7.

Does the hotel need a deposit or a payment in advance?

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Yes, we asked for a security deposit

8.

Does the hotel offer food service? 

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No, but all the rooms are equiped with a kitchenette perfect to make your basic meals

9.

Do all rooms have a safe deposit box?

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Yes, all rooms have a safe box

10.

Do you offer special discounts (for seniors, airlines employees, couples, etc)?

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No we don't offer any discounts

11.

How many rooms can I book in one reservation?

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You can book all the rooms if you want, as long as long as they are available. Rooms have to be booked for a minimum of 3 nights

12.

Cancellations for booking possible?

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15 days before you can get a full refund

14 days before reservation strict policy

13.

Visits or extra people allowed?

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Visitors are allowed as long as they are of legal age

14.

Does the hotel offer laundry services?

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Yes, we offer laundry services for free. Its included in the price

15.

Does the tv come with any subscription services (Netflix, HBO…)?

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No, the tv includes cable television and you can log in with your

Netflix account if you wanted

16.

I would like a room with a jacuzzi, are there any options?

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Yes, we have some special rooms. Like Casa Patio 101 and 201 but also

Casa Esquina 301

17.

Does the room have a closet?

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Yes, it also has an iron

18.

What services does the hotel include?

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We count with CCTV (Closed Circuit Television) and cleaning services

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